How to work with SM?
We strive to make working with SecureMarket as smooth as possible for our vendors. Apart from highly developed technical side, we make strong emphasis on working with each vendor individually, always taking an extra step to accommodate their needs.
In return, we expect that our vendors abide by our few yet important principles:
- Vendor validation collaboration.
We expect our vendors to provide truthful and complete information regarding their products descriptions, means of product delivery, refund/return policies, company information, contact information etc. This is further explained in Vendor Shell->Help->Vendor Validation Criteria (this is accessible for registered vendors). However, the basic idea is that we need sufficient information about your business, and will check for it after you register. If we cannot find it on your website, we will request it, which may cause delays in funds settlements or unnecessary holds on your account. This is undesirable both for the vendor and SM.
So the the best way for a vendor to prevent this would be not to wait, and provide relevant information before we ask for it. In other words, especially in the beginning stages of a vendor's account at SM, we would greatly appreciate if the vendor sent us information helping us validate their business and products. - Delivery confirmation collaboration.
By this we mean full transparency and veracity of information shared with SM, and responsiveness to our order related inquiries. For instance, we may request confirmation of product delivery or other information pertinent to an order. The sooner a vendor responds to such an inquiry, the better it would be both for them and for SM. This would help avoid holds on funds, and provide financial assurance for the orders. - Open communication.
We understand that different businesses have different conditions and needs. We expect our vendors to openly express and motivate their needs and do the same from our side. If you need custom funds settlements solutions, or special business conditions affect your collaboration with SM, please do not hesitate to inform us. This may help resolve potential problems before they happen.
Responsive vendors enjoy all the perks of custom account servicing, and are highly valued at SecureMarket.
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